A strategic and systemic design mindset; self-management and co-design skills, expertise in dealing with complexity; at least three years of UX design experience
Critical approach and analytical skills to identify the core UX and service design categories (business requirements, user needs, technical feasability); expertise on leading qualitative and quantitative research (design methodologies, interviews, observations, questionnaires, etc.); great expertise in using service design tools (user personas, customer journey, service blueprint etc.); great experience in presenting and visualising projects using design tools; experience in user centred design processes and ability of critically assessing a product or service.
Good and broad knowledge of state-of-the-art technologies; informational architecture knowledge is welcome but not mandatory.